Frequently Asked Questions
1. How long does shipping take?
We offer FREE international shipping. Delivery usually takes 7–15 business days depending on your location.
2. Do you provide tracking information?
Yes! You'll receive a tracking number via email once your order is shipped.
3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
4. Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Just contact us at gravve04@gmail.com.
5. What's your return policy?
We offer a 30-day hassle-free return policy. If you're not happy, we’ll guide you through the process.
6. What if my item is damaged or incorrect?
Contact us immediately with a photo of the issue and we’ll send a replacement free of charge.
7. Are your beauty tools safe for sensitive skin?
Yes! Our tools are made from natural stones and are gentle enough for sensitive skin.
8. How do I clean my beauty tools?
Use warm water and mild soap, then dry with a soft cloth after each use.
9. Do you offer discounts for first-time buyers?
Yes! Sign up for our newsletter and get 10% off your first order.